Billing questions

A routine eye exam is billed to your vision plan. A visit for an eye problem, a check of an eye disease or a follow-up is billed to your medical insurance. Many visits have both parts, and we bill each one to the plan that pays for it.

If you have no plan or prefer to pay yourself, the front desk tells you the cost of your visit before the exam. Lenses, special lens treatments and replacement lenses are billed separately, and we tell you that from the start.

Ask us for an itemized receipt and send it to your plan to be reimbursed. Whether the plan reimburses you, and how much, is the plan's decision.

If you are not using insurance, we give you a written estimate before your visit: ask for it when you call. It is a good faith estimate of what we expect to charge you. If the final bill is $400 or more above the estimate, you have the right to dispute it.

Before your visit, Reina checks your benefits where she can and asks you to confirm them with your plan too. The plan makes the final decision on what it pays.

A complete exam of about 45 minutes with the doctor: your vision, the health of your eyes and your prescription. It is billed to the plan that pays for it. Your prescription is yours: at the end we give you a copy and you can fill it anywhere.